Let’s Hold Service Providers Accountable…For Service

How many times has this happened to you?

You find yourself with the phone tucked between your ear and shoulder, on hold for an eternity, multi-tasking while you wait, and think: There must be a more efficient way to get what I want.

Well, there is. It’s called cracking down on service providers who aren’t providing service.

I recently called a local caterer to order a holiday dinner. I was calling about their business during business hours. I was told they would have to call me back. Ok, maybe they were busy at that moment, but I would have expected a call back within 24 hours. The next afternoon, I realized I hadn’t heard back, so I called a second time. Again, I was told that they would have to call me back. I asked if they could just look up my order from last year (and the previous four years). I was told that wasn’t possible, but I could order online. I replied that I was happy to order online, but I had a quick question. They were very sorry, but the only person with the answer would have to call me back. I’m sorry, is this high school? Is the caterer playing hard to get? Are they joking? I was done. When they finally called me back the next day, I had already found another caterer.

Here’s the bottom line: my time is valuable, and I have too little of it to spend it chasing down service providers. This month I have resolved to eliminate any service provider that requires more than one phone call, who wastes my time, or is otherwise not providing service.

Here are just a few infuriating service provider snafus I’ve experienced recently.

The Four Hour Window
Remember the last time you were given a FOUR HOUR “window of time” for a repair person? When I make appointments, I don’t tell someone that I’ll be there between 12:00 and 4:00; I give them a specific time. And to add insult to injury, often these so called service people are either early or late. If a service provider offers a window of time, is it not common courtesy to show up at some point in the window? That’s how a window works. You can’t come an hour early—I’m not home! The window is closed! The same goes for showing up late—in both cases you have to reschedule, and that, my friends, is another phone call. Eliminate that service provider!

Waiting When You Have a Reservation
What about when you go to a restaurant with a reservation, and they tell you your table isn’t ready? Isn’t the whole point of a reservation that you will get to the restaurant at the appointed time and NOT wait? There are lots of great restaurants that do honor reservations, so don’t stand for the ones that don’t!

Your Doctor’s Waiting Room
One of the most frustrating and prevalent misuses of time occurs in the dreaded waiting room at doctors’ offices. I refuse to wait in the Waiting Room. If I wanted to read Highlights Magazine and listen to Lite.fm I could do it on my own time. It is so unacceptable to be left waiting when you have an appointment. I understand that doctors, unlike most other service providers, actually have real emergencies. Yet, shouldn’t the doctor’s office call you if s/he is running more than a few minutes late? My strategy is to schedule the first or last appointment of the day. The first appointment is guaranteed to be on time, and by the last appointment, your doctor wants to go home. If you still find yourself in the waiting room for too long, find another doctor!

Taxi Cab Drivers That Take You Out of Your Way
Isn’t it the responsibility of the taxi cab driver to take you to your destination the most direct way possible? How many times have you been in a taxi, fully immersed in your phone/email, when you look up to find you’ve been taken out of your way? It’s infuriating. And, it’s impossible to know whether the driver did this intentionally or just didn’t hear you (even though you repeated the address at least three times). The solution…tell the driver to stop the meter, and do NOT give a tip!

What’s the most annoying service provider snafu you’ve encountered? Let me know…I’d love to hear from you!

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4 Responses to Let’s Hold Service Providers Accountable…For Service

  1. Exercise says:

    Great! thanks for the share!

  2. Melvin says:

    Large lover of the website, several of your writings have really helped me out. Awaiting updates!

  3. admin says:

    Thanks for the responses! I’m working on some new material now!

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